This thesis is an assessment of the efficiency and effectiveness of the laws and regulation in place to govern the continuity of the critical services in the Dutch telecommunication sector. Availability of critical infrastructure in the Netherlands ranks number 5 globally. However, outages happen and have a big impact on society, especially after a prolonged time. Given the rapid change in society with regard to dependencies on communication services, the growth of equipment connected to the internet and the change in services used, it is researched whether laws and regulation help with keeping continuity of telecommunications infrastructure at the current level. An assessment of applicable laws and regulation has been made in order to understand the legal landscape. In addition, an overview has been given of telecommunication architecture to deepen understanding of continuity related issues. Based on this understanding, the systems theory has been used to model the landscape of stakeholders and the influence on each other. Using some actual cases to research the effects on society, preliminary conclusions have been drawn. These conclusions were validated by means of interviews with key employees from stakeholders. The thesis ends with conclusions and some suggestions for improvement from a legal perspective. Also some suggestions for further research have been given.

 

Key words: telecommunication, law and regulation, critical infrastructures

 

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